Complaining about INZ services and processes
You can lodge a complaint about a service you received from us or if you think we did not follow the correct process. Search the website or call the contact centre for information about visa applications.
Complaint about the service provided by a Visa Application Centre
Contact VFS Global to make a complaint about a Visa Application Centre.
Complaint about the service provided by a licensed immigration adviser
Immigration Advisers Authority (IAA) are responsible for receiving complaints about licensed immigration advisers and anyone giving immigration advice unlawfully without a licence.
Feedback about an employee who has left their employment
If a worker from overseas has a visa that specifies employment with your business and unexpectedly leaves that employment, you can inform us about it.
